Goodheart-Willcox—Shipping and Returns

Shipping and Returns

Shipping and Postage
G-W orders are shipped via UPS, FedEx, or common carrier. U.S. Postal Service Library Rate (if eligible) or Parcel Post are used only when specifically requested. G-W does not provide insurance for shipments made by the Postal Service and will not replace lost items valued at more than $100. For destination delivery within the continental United States, please add to the net price of the order either 10% shipping when ordering four or more items or $8.00 per item when ordering three items or less. To ensure delivery into Alaska, Hawaii, and Puerto Rico, shipments will only be made by a traceable carrier (such as FedEx) at an increase over the usual 10% for continental U.S. orders. Shipping charges are prepaid and added to your invoice.

Returns
All returns must be received within 12 months of invoice in new, salable condition. Send prepaid to our Tinley Park address and enclose a copy of the original invoice in each carton returned. Customer is responsible for losses en route to us.

Product Guarantee

Goodheart-Willcox products must be satisfactory in every way or they may be returned for replacement, credit, or refund. All claims of damaged, defective, or incorrect items, prices, or quantities must be reported to us within 30 days of the date of invoice.

G-W Order Form (PDF, 71KB)

Phone:
800.323.0440
708.687.5000

Fax:
888.409.3900
708.687.0315

E-mail:
custserv@g-w.com
orders@g-w.com

Mail:
Goodheart-Willcox Publisher
18604 West Creek Drive
Tinley Park, IL 60477-6243